Fixing a member who is refused on the portal
Find out why the portal turned someone away, fix it, or add them as a member.
Find the reason
- Open Portal fix and search by name, member number, phone or email.
- Each result shows the reason in plain words: login switched off, marked inactive, no email, no account yet, account not linked, email mismatch, or no member record.
- Use the button under the reason. It does the one thing that fixes that problem.
Add a member who has no record
- Choose Add member and fill in at least the full name. Add the email they sign in with.
- The next member number is given automatically. If they already have a portal account for that email, it is linked straight away.
- If they have no account yet, ask them to sign up on the portal with that email, then search for them here and choose Link account by email.
Link requests sent from the portal wait at the bottom of the page. Approve or reject them there.